Exchange & Returns Policy

Thank you for shopping at BHENBHAI.SHOP. We strive to provide you with the best shopping experience and quality products. Please read our return and exchange policy carefully to ensure a smooth process should you need it.

1. Guarantee of Satisfaction

We guarantee satisfaction with every purchase. If you're not pleased with a product, feel free to return it. Kindly WhatsApp us at 03294030565 to begin the return or exchange process.

2. Return and Exchange Period

Our return and exchange policy extends for a generous 14 days from the date of order delivery.

3. Eligibility for Exchange

To qualify for an exchange, products should be mostly unused, with at least 90% of the content remaining.

4. Processing Returns and Exchanges

We process all return and exchange requests promptly, typically within 3 to 5 working days. You will receive confirmation and instructions for the return/exchange process.

5. Non-Refundable Delivery Charges

Please note, delivery charges for the original order are non-refundable.

6. Return/Exchange Delivery Charges

Customers are responsible for any delivery charges incurred for exchanging products, which is 300 PKR. However, if the return is due to damage or leakage, we will cover all delivery charges related to the return and exchange.

7. Sale Items

No returns or exchanges are accepted for sale items.

8. Damaged or Defective Items

In cases of damage, leakage, or defective products, we will cover all delivery charges related to the return and exchange.

9. How to Initiate the Return/Exchange

To initiate the return or exchange process, please WhatsApp us at 03294030565. Provide your order number, details of the product, and reason for the return or exchange. We will guide you through the next steps.

10. Contact Us

If you have any questions or concerns regarding our Exchange and Return Policy, please feel free to contact us:

Thank you for choosing BHENBHAI.SHOP!