Refund Policy

At BHENBHAI.SHOP, customer satisfaction is our top priority. We are committed to ensuring that your shopping experience is seamless. Please review our refund policy below for all the details.

1. Refund Eligibility

  • We offer refunds for products only if the item is damaged or defective upon delivery.
  • Refund requests must be made within 14 days from the date of delivery.
  • The product must be unused and in its original packaging with at least 90% of the content remaining.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us via WhatsApp at 03294030565 or email us at bhenbhai.shop@gmail.com.
  2. Provide your order number, photos or videos of the damaged or defective item, and any other relevant details.
  3. Once we verify the issue, we will process your refund request.

3. Refund Processing

  • We aim to process your refund within 3 to 5 business days after receiving the returned product.
  • Refunds will be issued to the original payment method used at the time of purchase.

4. Non-Refundable Items

We do not offer refunds on the following items:

  • Sale items.
  • Opened or used products, as we cannot accept returns on personal care items like perfumes.
  • Incorrect or mistaken orders that were correctly fulfilled per the order details provided.

5. Delivery Charges

  • Delivery charges are non-refundable unless the return is due to a mistake made by us (e.g., sending the wrong item or a damaged product).
  • Return delivery charges are the responsibility of the customer unless the return is due to damage, leakage, or defective products, in which case we will cover the shipping cost.

6. Refunds for Damaged or Defective Items

If the item you received is damaged or defective, we will cover all delivery charges related to the return and refund the full purchase amount to your original payment method.

7. Refund Timeline

Refunds may take 5 to 7 business days to appear in your account depending on the payment method used.

8. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please contact us: